Unlike many other web sites that have special rules and lots of fine print, SGM Book Store has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions. SGM Book Store understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
For buyers, orders are shipped through registered domestic courier companies only. Orders are shipped as per mentioned delivery start date during order placing time. working days or as per the delivery date agreed office norms. SGM Book Store is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 2-3 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. SGM Book Store is in no way responsible for any damage to the order while in transit to the buyer.
However if there is any damage to the box or the seal is open kindly call our customer care number immediately.
We are not responsible if the product come back return to us because of incorrect address /not available to receive/refuse to accept in that condition both side shipping charges will be paid by the customer
Q: Is shipping free for all the products?
A: NO, the respected shipping charges are already included in the product cost.
Q: Where all do we deliver?
A: We will deliver anywhere in India.
Q: How long does the product take to reach us?
A: We have a record shipping time of 1-2 weeks from the mentioned delivery start date.
Q: Do all the product(s) take the same time to reach us?
A: No, It does not necessarily mean the product will take the said time period, we will try to bring the product to your doorsteps as soon as possible.
Q: How Can I cancel an order that I have placed?
A: To cancel an order, please write to us at email@example.com with reasons for cancelling an order, So we can understand and process.
Q: When an order can be cancelled or refunded?
A: Orders can be cancelled before 5 days from the mentioned delivery start date in the respective parent login.
Q: What are Cancellation and Refund (As store Credit/ Cash Back) Polices?
A: Order Cancellation within the above mentioned time lines, full bill value will be transfer back to the same account(From which the user had done the transaction).
Q: How long will the refund process take?
A: Once the order cancellation is accepted with prior acknowledgements, SGM Book Store shall process the payment within 15 working days from the date of cancellation.
Q: Can I cancel just a part of my order?
A: Yes same rules shall apply as mentioned above.
EXCHANGE Q: Can I exchange a product received?
A: You can exchange the product based on availability of the replacement.
Q: How long before I know if the replacement is available?
A: Please contact us at firstname.lastname@example.org
Q: How do I exchange a product?
A: Email at email@example.com with your order number and item code you wish to return. We will send the courier person to pick up the parcel. Kindly keep it packed the way it came. Email us once you have handed the parcel to courier person. We will notify you by email once we've received and processed the returned item(s). All items will be inspected upon return. Store credit will be give to you can place fresh order using the store credit for replacement.